FAQs

When will my order arrive?

Please be patient with shipping time frames.

Orders are sent from London, UK. Orders are usually sent out within a week from when your order is placed (subject to increase at busier periods). Standard shipping within the UK should take up to 5 business days. International orders should take 2-4 weeks depending on your location. Express shipping is also available.

Do you ship Worldwide?
Yes, we do. We ship worldwide. 

Returns / Refunds / Taxes
Our returns policy is applicable to purchases made through our web store via www.thenakedsloth.com

- Returns will not be accepted for change of mind or unwanted gifts
- Refunds will not be given due to shipping delays as these are out of our control and shipping timeframes are indicative based on the information we are given at the time.
- To issue a return, the item must be received by the recipient, any items that are yet to be delivered or shipped by the forward freighter will not be applicable for a refund or return.
- Gift cards are not redeemable for cash and are non-refundable.
- International localised taxes and duties that may incur when entering your country will not be covered by The Naked Sloth, these are managed and collected by the local Government.
- Lost mail, mail that has been registered as delivered or unclaimed mail is not applicable for a refund unless the postal carrier has been deemed responsible.
- Refunds will not be given for incorrect addresses.

Faulty Products
- Refunds or store credits will only be issued where the product has been determined to be faulty.

If your product is faulty, please email us to discuss within 30 days of receiving the product at checkme@kleeva.com